TojBet Privacy Policy — How We Handle Your Data

TojBet is an online entertainment platform offering sports betting, casino games, live dealer titles and slot games to players in Pakistan. When you register an account, use the platform or interact with our services in any way, we collect and process certain personal information about you. This Privacy Policy explains what that information is, why we need it and how we protect it.

We take your privacy seriously. TojBet does not sell, rent or trade your personal data to third parties for marketing purposes. The information we hold about you is used for the specific purposes described in this policy — primarily to operate your account, process your PKR transactions, verify your identity, provide customer support, and keep the platform secure for everyone who uses it.

By registering a TojBet account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. If you are not comfortable with how we handle your data, you should not register an account. If you have questions about anything in this policy before registering, contact our support team — they are available 24/7.

TojBet collects personal data in several categories depending on how you interact with the platform. The main categories are set out below:

We do not collect sensitive personal data such as health records, ethnicity, religious beliefs or biometric data beyond what is strictly required for identity verification purposes. Where identity documents are submitted for verification, they are handled securely and retained only for as long as necessary.

TojBet collects your personal data through the following methods:

• Direct registration: When you create a TojBet account, you provide your name, date of birth, email address and mobile number directly through the registration form.
• Identity verification: When you submit documents such as a CNIC, passport or utility bill to complete KYC verification, those documents and the information within them are collected and stored securely.
• Transactions: Every deposit and withdrawal made in PKR — whether through JazzCash, Easypaisa, Raast, Bank Transfer, cards or mobile wallets — generates a transaction record that is stored against your account.
• Platform usage: As you use TojBet — placing bets on cricket or PSL matches, spinning slots, joining live casino tables or browsing the game lobby — your activity is logged automatically by our systems.
• Device and browser data: Technical information including your IP address, device identifier, browser type and operating system is collected automatically when you access TojBet, whether through a desktop browser or mobile device.
• Customer support interactions: When you contact TojBet through live chat or email, the content of that conversation is recorded and linked to your account for quality assurance and dispute resolution purposes.
• Cookies and tracking technologies: TojBet uses cookies and similar technologies to recognise your browser, remember your preferences and monitor how the platform is used. Full details are in the Cookies section of this policy.

TojBet uses the personal data we hold about you only for legitimate, clearly defined purposes. The main purposes for which your data is used are:

• Account management: Creating and maintaining your TojBet account, processing login requests, managing your preferences and communicating important account updates to you.
• Identity verification: Confirming that you are who you say you are before processing withdrawals or when required by our fraud prevention procedures. This is a standard requirement across all online gaming platforms.
• Transaction processing: Handling your PKR deposits and withdrawals accurately and securely, reconciling your account balance and maintaining complete financial records.
• Customer support: Responding to your queries, resolving disputes about bets or game outcomes, assisting with technical problems and processing responsible gaming requests such as deposit limits or self-exclusion.
• Fraud and security: Detecting and investigating suspicious activity, preventing multiple accounts, identifying bonus abuse and protecting other players on the platform from fraudulent behaviour.
• Platform improvement: Analysing how players use TojBet to improve the platform experience, fix technical issues and develop new features relevant to Pakistan players — such as better cricket betting markets or faster PKR payment options.
• Responsible gaming: Monitoring gaming patterns to identify potential signs of problematic play and, where appropriate, reaching out to players or applying responsible gaming measures to their account.
• Marketing communications: Sending you information about promotions, bonuses and new features that may be of interest — but only where you have not opted out of marketing communications. You can unsubscribe at any time through your account settings.

All financial transactions on TojBet are processed in PKR. When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, Bank Transfer, a debit or credit card or any other supported mobile wallet, TojBet records the transaction details — including the amount, date, payment method reference and outcome — in your account history.

TojBet does not store full card numbers or mobile banking PINs on its own servers. Payment processing is handled by our third-party payment providers who operate under their own security standards. What TojBet retains is a transaction reference and the last few digits of a card or account number, sufficient to identify the payment method for withdrawal routing and record-keeping purposes.

• Financial records are retained for the period required to meet our record-keeping obligations and to handle any disputes that may arise regarding your account balance or transaction history.
• If a chargeback or payment dispute is raised through your bank or mobile wallet provider, TojBet will use your financial records to respond to that dispute.
• Withdrawals can only be processed to a payment method that is verified as belonging to the account holder. This requirement protects both the player and the platform from financial fraud.

TojBet does not sell, rent or trade your personal data to third parties. However, to operate the platform and deliver a quality service, we do share specific data with the following categories of trusted third-party partners:

• Payment processors: JazzCash, Easypaisa, Raast, banking partners and card processing providers receive transaction data necessary to process your deposits and withdrawals in PKR.
• Game software providers: The third-party studios behind TojBet's casino games, slot titles and live dealer tables receive session data required to run their games correctly. These providers operate under their own data protection agreements with TojBet.
• Identity verification services: Where third-party KYC tools are used to verify identity documents, the relevant document data is shared with those providers for the purpose of verification only. Verification partners are contractually bound to use that data solely for verification and to delete it after a defined period.
• Fraud prevention services: Technical data such as IP addresses and device fingerprints may be shared with fraud detection partners to identify and prevent account fraud, multi-accounting and other prohibited behaviours.
• Customer support platforms: If TojBet uses a third-party live chat or ticketing system, your support conversations may be processed through that platform. These partners are bound by confidentiality obligations.

All third parties with whom TojBet shares personal data are required to handle that data in a secure and responsible manner, and to use it only for the specific purpose for which it was shared. TojBet does not authorise any third party to use your data for their own marketing purposes.

Keeping your personal information safe is a core responsibility at TojBet. We implement a range of technical and organisational security measures to protect your data against unauthorised access, loss, misuse or disclosure. These measures include:

• Encryption in transit: All communication between your browser or device and TojBet's servers is encrypted using TLS (Transport Layer Security). This means that your login credentials, personal details and financial information cannot be intercepted while in transit.
• Encryption at rest: Sensitive data stored on TojBet's servers — including identity documents and financial records — is encrypted at rest using industry-standard encryption protocols.
• Password hashing: Your account password is never stored in plain text. It is processed through a one-way cryptographic hashing algorithm, meaning that even TojBet staff cannot retrieve your original password.
• Access controls: Access to personal data within TojBet's systems is restricted on a need-to-know basis. Staff members can only access the data relevant to their specific role and responsibilities.
• Security monitoring: TojBet's systems are monitored continuously for suspicious activity, unusual login patterns and potential security incidents. Detected threats are acted upon promptly.
• Regular security reviews: Our technical infrastructure and data handling procedures are reviewed periodically to identify and address potential vulnerabilities.

While TojBet takes all reasonable steps to protect your data, no online system can be guaranteed completely free from risk. You also play an important role in keeping your account secure — use a strong, unique password, do not share your login details with anyone, and contact support immediately if you suspect any unauthorised access.

TojBet retains your personal data for as long as your account is active and for a reasonable period after account closure, to allow for dispute resolution, fraud investigation and record-keeping. The general retention principles we follow are:

• Account and identity data is retained for the duration of your account and for a defined period thereafter, to enable us to handle any post-closure disputes or enquiries.
• Financial transaction records are retained for the period required to meet our internal audit and record-keeping standards. This ensures we can resolve any questions about your deposit or withdrawal history even after account closure.
• Gaming activity logs — including bet history, session data and bonus usage — are retained for as long as they may be needed for dispute resolution or responsible gaming review.
• Customer support records are retained for a period sufficient to document the history of your interactions with the TojBet team, which helps us provide consistent and informed support.
• Where data is no longer required for any legitimate purpose, it is securely deleted or anonymised in accordance with our data deletion procedures.

If you request account closure, your personal data will not be deleted immediately — a retention period applies as described above. After that period, data that is no longer required will be securely deleted. You may request confirmation of your data retention status by contacting the TojBet support team.

TojBet uses cookies and similar browser-based technologies to provide a functional and personalised experience on the platform. A cookie is a small text file placed on your device by a website you visit. Cookies allow TojBet to recognise your browser on repeat visits, remember your preferences and track how the platform is being used.

The types of cookies used on TojBet include:

• Essential cookies: These are strictly necessary for the platform to function. They enable core features such as keeping you logged in during a session and maintaining your account security settings. The platform cannot work properly without these cookies.
• Functional cookies: These remember your preferences — such as your preferred language or display settings — so that you do not have to set them again on each visit.
• Analytics cookies: These help TojBet understand how players use the platform — which pages are visited most, how long sessions last and where technical issues occur. This data is used in aggregate form to improve the platform experience for Pakistan players.
• Security cookies: These are used to detect and prevent fraudulent activity, including identifying automated bots, flagging unusual login patterns and protecting the platform from abuse.

You can control cookies through your browser settings. Blocking essential cookies will affect the functionality of TojBet and may prevent you from logging in or using key features. Blocking non-essential cookies will not prevent you from using the platform but may limit some personalisation features.

As a TojBet account holder, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact the TojBet support team with your request:

TojBet is strictly an adult platform. No person under the age of 18 is permitted to register an account, deposit funds or participate in any gaming or betting activity on TojBet. We do not knowingly collect personal data from anyone under 18 years of age.

If TojBet becomes aware that an account has been registered by or on behalf of a minor, that account will be closed immediately and any deposited funds returned to the payment method used, after the standard identity verification process is completed. Gaming activity conducted under a minor's account will not be settled or paid out.

If you believe that a minor may be accessing TojBet — including through your own device or account — please contact support immediately and consider using the responsible gaming tools available in your account settings to restrict access.

TojBet may update this Privacy Policy from time to time to reflect changes in how we operate, new features added to the platform, or updates to our data handling practices. When material changes are made, registered players will be notified through their account email address or via a notice displayed on the platform.

The updated policy will be published on this page with a revised date clearly shown at the top. We encourage you to review this page periodically so that you are always aware of the current privacy practices. Continued use of TojBet after an updated Privacy Policy is published constitutes acceptance of the revised terms.

If a proposed change is significant and you do not agree with it, you have the right to close your account before the change takes effect. Contact TojBet support to initiate an account closure request.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how TojBet is handling your personal information, please get in touch with the TojBet support team. We are available 24 hours a day, 7 days a week.

You can reach the TojBet support team through the live chat feature available on the platform, or by sending an email to the address listed in the footer of this page. When contacting us about a privacy matter, please include your registered account username and a clear description of your request so we can handle it as efficiently as possible.